Ordering Policies
At DaBois El Jefe, we value your satisfaction and strive to ensure a smooth and hassle-free shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to address your concerns.
Returns Accepted:
We accept returns within 30 days from the date of purchase. If the item you received does not meet your expectations or arrives damaged, you have the option to initiate a return.
Free Return Shipping:
To make the return process as convenient as possible for you, we provide free return shipping. Simply contact our customer support team, and they will guide you through the return procedure and provide you with a prepaid shipping label. Please ensure that the item is securely packaged to avoid any damage during transit.
No Restocking Fee:
We understand that circumstances may change, and you may need to return an item. To ensure your satisfaction, we do not charge any restocking fees for returned products. You can receive a full refund for the original purchase amount.
No Final Sale Items Added:
We do not add any items to our inventory as final sale items. All items are eligible for return unless explicitly stated otherwise.
Return Process:
To initiate a return, please reach out to our customer support team within the 30-day return window. They will guide you through the necessary steps, provide you with a return authorization, and assist you with any questions or concerns you may have.
Refund:
Once we receive the returned item and verify its condition, we will process your refund promptly. The refund will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
Contact Us:
If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to contact our friendly customer support team. We are here to ensure your satisfaction and provide any necessary support throughout the process.
DaBois El Jefe reserves the right to modify or update this return and refund policy at any time. Any changes will be communicated through our website or other appropriate means.